"Your engineer Guy Watson, has attended and I would just like to state how impressed I was with his professionalism and commitment to providing a first-rate service.
This is the first time I have used Cougar Industries and I would not hesitate in using them again, or referring them to anyone else.
Once again, many thanks to you for your prompt attention in organising an emergency call out and to Guy.
While you may feel that you were only doing what you are paid to do, good customer relations are a good indicator about how a company is run and how employees are treated.
To this end, I believe that Cougar Industries are very well represented and I would be very pleased for the Managing Director to get site of this email."
"The young engineer who called yesterday to install the new electric control board is worth his weight in gold. Polite, friendly, epitome of diplomacy & good at his job. All is well & I suggest you hold onto this young man. Perfect one to send to deal with difficult customers. I am well satisfied & all is well."
Mary, Piccotts End
“Thank you for arranging the engineers this morning.
Both really good guys.
Once again thank you for the great service.”
Carl, from Harpenden
“We have been dealing with Cougar Pumps for a number of years on a number of projects and have received excellent support. We would recommend them without hesitation for new pump supply, technical support and for reconditioning/ servicing existing pumps.”
“Good afternoon, many thanks for taking my order and processing it so efficiently, very much appreciated.”
“ Cougar recently helped a ‘London city’ customer identify the pump from a disfigured plate. Two replacements were ordered and were fitted on the existing guiderails promptly. Another satisfied customer.”
“ When a manufacturer was unfortunately unable to quote for an end-user because of their policy of supplying to Yemen, our Client wasn’t able to source a direct replacement from the original manufacturer, via any distributor, for their existing equipment. We were able to provide their unique specifications by moving to an alternative manufacturer. The replacement did the same job with a perfect fit for their space.”